Refund and Cancellation Policy

Daniel McAfee Solicitor SRA-Regulated Freelance Solicitor (SRA No: 8015561) Email: daniel@dmcafeesolicitor.com Last updated: 13 May 2026

1. About this policy

1.1 This Refund and Cancellation Policy explains when and how refunds are available for the online Independent Legal Advice (ILA) service provided by Daniel McAfee, trading as Daniel McAfee Solicitor. 1.2 This policy forms part of, and should be read alongside, our Terms and Conditions of Service. 1.3 By booking and paying for the service you confirm that you have read, understood, and agreed to this policy.

2. When you can get a full refund

2.1 You are entitled to a full refund of the fee paid where all of the following apply: The ILA call has not taken place; You request cancellation by emailing daniel@dmcafeesolicitor.com within 24 hours of your booking; and The signed ILA certificate has not been issued. 2.2 Refund requests outside this 24-hour window, but before the call has taken place, will be considered at our discretion under clause 6.

3. Statutory consumer cancellation rights

3.1 If you are a consumer, you may have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a contract entered into at distance within 14 days, without giving a reason. 3.2 Because ILA is often required urgently — typically to meet a completion deadline — most clients ask for the service to commence within 14 days of booking. By booking a call that falls within 14 days of payment and expressly confirming at checkout that you wish the service to begin within that period, you agree that you will lose your statutory right to cancel once the call has taken place and the certificate has been issued. 3.3 Where the service has not yet been delivered, your statutory 14-day right is not affected by this policy.

4. Rescheduling

4.1 You may reschedule your booked call once without charge, provided you give us at least 2 hours’ notice before the original call time. 4.2 Requests to reschedule should be sent by email to daniel@dmcafeesolicitor.com or made through the rescheduling link in your booking confirmation. 4.3 Further rescheduling requests, or rescheduling without 2 hours’ notice, may be accommodated at our discretion. A small administrative fee may apply if a further reschedule is granted.

5. No-shows and late cancellations

5.1 No refund is payable where: You fail to attend the booked call without giving at least 2 hours’ notice; or You attend the call but refuse to provide the identification documents or information needed to proceed, and we are unable to complete the advice as a result; or You attend the call and we deliver the advice as described in our Terms and Conditions, regardless of whether you ultimately decide to sign the underlying document. 5.2 Where you fail to attend without notice, we will hold the matter open for a reasonable period and may, at our discretion, offer one further appointment to attempt to deliver the service. We are not obliged to do so.

6. Discretionary exceptions

6.1 We may, at our discretion, offer a refund, a free reschedule, or a part-refund where you were unable to proceed for reasons outside your reasonable control. Examples include: Serious illness, bereavement, or medical emergency; Loss of the underlying transaction through no fault of yours, where you notify us before the call; Material failure of our own systems or those of an essential third-party platform that prevented the call from taking place. 6.2 Discretionary refunds are decided on a case-by-case basis. We may ask for reasonable evidence before agreeing to a refund under this clause.

7. How to request a refund

7.1 To request a refund, email daniel@dmcafeesolicitor.com with: Your full name; The date and time of the booking; The reason for the refund request; and Any supporting documents (where relevant under clause 6). 7.2 We will acknowledge your request within 2 business days and respond substantively within 5 business days. 7.3 Approved refunds are issued via Stripe to the original payment method. We do not issue refunds in cash, by cheque, or to a different card or account, except where the original payment method is no longer available (in which case we may require written evidence of the alternative account before processing the refund). 7.4 Once issued, refunds typically appear in your account within 5 to 10 business days, depending on your bank or card issuer. We are not responsible for delays caused by your bank.

8. Chargebacks and disputed payments

8.1 By making payment you confirm that you have read these terms and the Terms and Conditions, that you understand the service being provided, and that you accept the refund and cancellation provisions. 8.2 If you believe you are entitled to a refund, please contact us first under clause 7. Most disputes are resolved more quickly and cheaply this way than through a chargeback. 8.3 We will defend any chargeback or payment dispute initiated where the service has been delivered in accordance with the Terms and Conditions. We will provide the card scheme or bank with evidence of: Your booking and your acceptance of these terms; Identity and contact records; The call recording or attendance evidence; The issued ILA certificate. 8.4 Where a chargeback is initiated in circumstances where the service was delivered (or was deliverable but you failed to attend without notice), we reserve the right to recover from you: The original fee; and Reasonably, vouched out-of-pocket costs incurred in dealing with the chargeback, including any chargeback fee levied on us by the card scheme or our payment processor. 8.5 Nothing in this policy is intended to remove or limit any rights you have under UK consumer protection law that cannot lawfully be excluded.

9. Failed payments

9.1 Where a payment fails or is reversed by your bank or card issuer for any reason before the call takes place, no booking is in force and no service will be provided until the fee has been received in cleared funds.

10. Changes to this policy

10.1 We may update this Refund and Cancellation Policy from time to time. The version applicable to your booking is the version in force at the time payment is taken.

11. Questions

11.1 Any questions about this policy can be sent to daniel@dmcafeesolicitor.com.