3. Refund and Cancellation Policy

Version 2.1 · Effective 2 November 2026

1. About this policy

1.1 This policy forms part of my Terms and Conditions of Service. My contractual promises here are in addition to any statutory rights you have.

2. Cancelling and full refunds

2.1 You can cancel by sending me a clear statement, for example an email to hello@danielmcafee.co.uk or daniel@ila-hub.com. You do not need to give a reason. Please include your matter reference.

2.2 I refund the full fee if:

you cancel before I have begun reviewing your documents;

review establishes that I cannot support your instruction; or

I cannot provide the service (Terms §15).

2.3 If you cancel within 3 hours of your appointment, see section 5.

3. Your statutory right to cancel

3.1 If you are a consumer, you normally have 14 days from making the contract to cancel. Being a company director does not by itself stop you being a consumer when you sign a personal guarantee.

3.2 You can use the model cancellation form below, but you do not have to.

To: Daniel McAfee, hello@danielmcafee.co.uk or daniel@ila-hub.com. I hereby give notice that I cancel my contract for the supply of the following service: independent legal advice, matter reference [ ]. Ordered on [ ]. Name: [ ]. Address: [ ]. Date: [ ].

4. Rescheduling

4.1 You may move your appointment once without charge if you ask at least 3 hours before it starts, subject to availability. Use the reschedule link in your confirmation email or email me.

4.2 Your original price and your posted-original choice stay with your matter. Moving between the £150 and £190 bands creates no extra charge and no refund.

4.3 There is no fee for a second reschedule. Whether I can offer one depends on availability.

5. Late cancellation, late moves and not being ready

5.1 A £50 charge applies if:

you cancel or ask to move the appointment less than 3 hours before it starts;

you do not attend; or

your documents are not complete by the 3-hour deadline and the appointment has to be moved.

5.2 How it is taken. If the appointment is moved, I send you a payment link for £50 and the new appointment keeps your original price. If you cancel instead, I refund your fee less £50. Nothing is charged to your card automatically.

5.3 The charge does not apply where the delay is caused by me, by a system failure, or by circumstances outside your reasonable control that you tell me about as soon as you can.

5.4 If you are not ready, I will tell you what is missing. Your diary slot may be released while we resolve it; payment does not reserve diary time indefinitely. A matter I can support goes to a new appointment once the documents are in, not to a refund.

6. When advice is given but no certificate is issued

6.1 You are free to decide not to sign. If I have given the advice and you decide not to proceed, the fee is not refundable, because the advice has been provided.

6.2 If I give the advice but conclude I cannot properly certify it, for example because I am not satisfied you are deciding freely, I will explain why.

6.3 A call alone does not mean a matter is delivered. A matter is delivered when the agreed outputs have been issued and, where you chose a posted original, it has been handed to Royal Mail.

7. How refunds are paid

7.1 I refund to your original payment method. If that is no longer available, we can agree another method, and I will check it securely.

7.2 Where you cancel under your statutory right, I refund within 14 days of receiving your cancellation. For other refunds, I process them within 14 days of the event that gives rise to them. Your bank may take a further 5 to 10 working days to show it.

8. Payment disputes

8.1 Please contact me first if you think a payment or refund is wrong. I may respond to a payment dispute with relevant evidence, subject to my confidentiality and data protection duties. Nothing here restricts any statutory remedy or your right to raise a payment dispute.

9. Failed or reversed payments

9.1 If a payment fails or is reversed before your call, I will contact you before releasing the appointment. Please do not pay again until I confirm what the calendar shows.

10. Changes

10.1 The version that applies to you is the one you accepted when you booked.